Welcome. We are dedicated to customer satisfaction through providing superior quality and customer service. We continue to seek new ways to satisfy your shopping needs.
General questions or comments: email@example.com or 615-738-6603. Our office hours are Monday - Friday, 10am - 7pm, CST.
Our number one priority is to process your order as quickly and efficiently as possible but in some instances, due to high volume, peak times may cause some minor delays in shipping. A representative will contact you via e-mail if there are any delays with your order.
Standard Shipping: Order should ship within 7-14 business days. All orders will incur $9.95 for shipping and a $2.00 handling fee. If you need your order expedited please contact us at firstname.lastname@example.org for express shipping costs. Applicable taxes will be added to orders shipped within the state of Tennessee.
Over-sized items will incur additional shipping.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
If you have any issues with delivery of your package, please contact your local post office. Once we release your package to the carrier, delivery becomes the responsibility of the United States Postal Service or UPS, respectively.
Local Deliveries will incur a delivery charge therefore shipping fees will not be refunded.
Cancellations: An order may be cancelled, at no cost to the customer, IF it has NOT been packaged for shipping. If the item/order has been processed but not shipped a 15% restocking fee will accrue. CUSTOM ITEMS CANNOT BE CANCELLED.
Exchanges/Returns: Please email us at email@example.com to receive an RA (return authorization) number within 3 days of receiving your item, if you plan to return it. Items must be returned unused, in new condition, and in its original packaging. We maintain high quality merchandise therefore NO RETURNS will be made on worn or damaged items not related to obvious manufacturing defects. Any item returned will be inspected before adjustment. Items returned within 7 days and with prior authorization (RA#) will be refunded for the purchase price, minus the shipping cost. Additionally, all returns will incur a 15% restocking fee. ALL clearance items are FINAL SALES.
Any item exchanged for a different size must be returned unused, in new condition, and in its original packaging. Customer will pay all involved shipping costs for size exchanges.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
All prices are in USD.